Overview
Job Title: Facilities Management Coordinator
Rate of Pay: £27,000 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Alder Hey Children's Hospital, East Prescott Road, Liverpool, Merseyside, England, L14 5AB
We are looking for a Workplace Facilities Management Coordinator to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
As a Facilities Coordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. You will work in a team that constantly communicates together and keeps each other updated in relation to all areas within the business.
You will ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/Client. As the Workplace Facilities Coordinator you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department. You will have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client. You will have a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and to ensure we are proactively assisting building occupants. You will play an active role during Fire Emergency in line with the building procedure.
Responsibilities
* Be the customer facing representative for facilities services and provide a single point of contact for building occupants.
* Log calls for FM related issues, direct to the correct department, and follow up on status.
* Communicate with Floor Leads regularly and participate in monthly updates on issues, queries and outstanding works.
* Maintain a visible, proactive presence on the floor to ensure shared areas are clean and tidy and assist building occupants as needed.
* Contribute to incident response and the fire emergency procedures in line with the building protocol.
Qualifications
* Proven experience within a strong customer service environment.
* High quality interpersonal skills with excellent written and spoken communication to individuals and groups.
* Self-disciplined with the ability to work on own initiative and make decisions without referral to the line manager.
* Experience in using CAFM systems (logging jobs, running reports, raising purchase orders, etc.).
* Flexible and adaptable with good problem-solving skills and the ability to deal positively with conflict situations.
* Attention to detail with a methodical and organised approach.
* Computer literacy and competence with Microsoft Office (Word, Excel, PowerPoint, Outlook); ability to support printing and audio-visual solutions is beneficial.
* A valid formal Health and Safety Qualification (e.g., IOSH) is desirable.
#J-18808-Ljbffr