Job Description
Temporary Customer Support Assistant
Location: Middlesbrough (Office-based)
Contract: 3-month temporary assignment
Pay Rate: £12.21 per hour
We are looking for a proactive and organised Customer Support Assistant to join the team on a temporary basis. This role is ideal for someone with strong communication skills who enjoys providing excellent customer service and supporting the smooth running of day-to-day office operations.
Key Responsibilities:
Reception & Call Handling: Answer incoming calls, manage the switchboard and direct callers to the appropriate teams efficiently and professionally.
Email Support: Monitor shared inboxes, allocate emails to the correct queues, and forward messages to relevant departments.
Administrative Tasks: Assist with light administrative duties including scanning documents and distributing incoming post.
General Customer Support: Provide helpful and friendly support to customers and internal teams as needed.What We're Looking For
Previous experience in a customer service, reception or administrative role (desired but not essential).
Strong communication and interpersonal skills.
Good organisational abilities and attention to detail.
Comfortable working in a fast-paced, office-based environment.
Ability to manage multiple tasks and prioritise effectively.A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client