We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Barnsley on a full-time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
What we’re looking for
We're seeking a customer service superstar who can lead our team of Customer Experience Coordinators in creating a positive, welcoming, friendly, and efficient environment for customers and their pets. Ideally, you'll have management experience in the service or hospitality industry.
Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the phone when they ring us. This puts our team in a great position to deliver a fabulous, long-lasting impression!
To excel in this role, you'll receive top-notch training, including access to CPD for veterinary reception teams provided through the BVRA (British Veterinary Receptionist Association).
We are adopting a deskless reception approach! We're looking for someone who can lead by example, confidently approaching customers, guiding them to seating areas, offering refreshments, and completing check-in and check-out on a tablet. You'll also have opportunities to upsell products and services, such as the benefits of our Pet Health Plan. By being proactive, approachable, and helpful, you'll set the tone for the 5-star customer service we aim to deliver.
Benefits
We offer a great range of benefits to attract and retain the best talent, including:
* Profit share bonus
* Long service recognition
* Income protection
* Compassionate leave
* Surgery discounts
A little more about us at The Pet Vet Barnsley
The Pet Vet Barnsley is an award-winning veterinary surgery with dog, cat, and rabbit-friendly clinic accreditations. We’re passionate about providing the best care to every pet that comes through our doors, day and night. We’re continually working on new initiatives to support skill development and ensure continuous CPD across all levels. Our clinical team members are working towards or have achieved various certificates, including exotics, dentistry, and surgery. Recently, we added exotic wards to our practice to care for all animals, including fur, feathers, and scales.
Being part of The Pet Vet family
We’re part of the UK’s largest independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the communities we serve, helping pets live long, happy, and healthy lives.
Our state-of-the-art surgeries are purpose-built, spacious, and equipped with the latest technology. We’re committed to creating an environment that offers excellent clinical care, where colleagues enjoy working, patients feel calm, and customers are confident in our services.
There’s never been a better time to join us as we continue investing in our growing team!
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