Customer happiness executive

About Us
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.
The Role
We’re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers’ trips. You’ll handle bookings, solve problems, and make sure every customer feels supported and valued.
What You’ll Be Doing
Supporting customers via phone, email & live chat
Managing bookings, amendments & cancellations
Solving queries and turning problems into positive experiences
Building rapport and spotting opportunities to add value
Going the extra mile to exceed expectations every time
What We’re Looking For
Customer service experience (office/contact centre)
Great communicator with a friendly, confident manner
Calm under pressure, empathetic, and solutions-focused
Positive attitude with a passion for helping people
Good IT skills and attention to detail
What You’ll Get
Competitive salary + discretionary bonus
33 days holiday (incl. bank holidays)
Pension with enhanced contributions
Retail discounts, gym membership & wellbeing support
24/7 GP service + Employee Assistance Programme
Regular company events
Hours
40 hours per week on a shift basis:
Mon–Fri 8am–7pm | Sat & BH 8am–5pm | Sun 10am–4pm
If you love helping people and want to be part of a company that truly puts customers first, we’d love to hear from you.
Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Store discount