Who You Are You are a skilled professional with a solid understanding of rent collection and arrears recovery processes. You have a keen capability to work with various stakeholders to prevent tenancy failures and maximize rental income. Your deep understanding of the Universal Credit claimant journey allows you to collaborate effectively with tenants and relevant agencies, ensuring rent obligations are met. You possess a 'Rent First' mindset, and have a proactive approach to define and engage the right interventions at the right time. What the Job Involves As a Rent Collection & Arrears Recovery Officer, you will focus on managing and recovering rental income efficiently while supporting tenants to comply with their obligations. You will be responsible for case management, engaging with internal and external partners, and preparing legal referrals for court proceedings when necessary. Your role involves tailoring engagement strategies for at-risk tenants, developing robust exit strategies, and ensuring effective interventions to avoid escalation to formal enforcement actions. You will also contribute to service planning, suggesting improvements, and maintaining detailed case records. Skills Strong understanding of housing legislation and welfare benefits Ability to manage arrears cases effectively Proficient in tenant engagement and support Excellent problem-solving capabilities Strong ICT skills including Word and Excel Effective communication and collaborative abilities Adaptability to new ideas and change