Customer Service Advisor - Ecommerce | Leicester | Hybrid Working | Temp Temporary Customer Service role | Leicester office | Hybrid (2 days from home) | £13-14.00 PER HOUR | Immediate start Great temporary customer service opportunity with a busy online e-commerce company in Leicester! Why This Customer Service Role? This isn't your typical call centre environment - this Leicester-based ecommerce business has a genuinely relaxed culture. You'll handle around 20 inbound calls daily supporting customers with sample requests, order queries, and general enquiries. Low-pressure, friendly team atmosphere. Customer Service Advisor - Key Details: * Location: Leicester office with hybrid working (2 days work from home, 3 days office) * Contract: Temporary position, minimum 4 weeks * Hours: 37.5 hours per week, Monday to Friday * Flexibility: Core hours 9:30am-4pm, but flexible start/finish times around these * Salary: £26k FTE (pro rata for temporary assignment) Your Customer Service Responsibilities: * Handling customer enquiries via phone, email, and webchat * Supporting customers with online order queries and delivery enquiries * Processing refunds, date changes, and cancellations * Assisting customers when products are out of stock * Arranging replacements for damaged or missing goods * Proactive customer support and order issue resolution Customer Service Advisor - Essential Skills: * Previous customer service or customer support experience * Confident using phone, email, and webchat * Experience with order queries or ecommerce support (desirable) * Friendly, helpful telephone manner * Administrator or advisor level experience What's On Offer: ✓ Hybrid working (2 days WFH) ✓ Flexible hours ✓ Leicester location ✓ Relaxed office environment ✓ Temp to perm potential ✓ Non call centre culture Available for immediate start in Leicester? Apply now