Position Summary
The Implementation Consultant is responsible for the technical implementation of large and small-scale Aria professional service projects. They are a strategic thinker and team player, comfortable working at a fast pace. The right candidate will have considerable experience with enterprise software applications, software implementations, good knowledge of technical concepts, and knowledge of subscription billing and management solutions.
The Implementation Consultant position requires strong communication skills, both verbal and written; knowledge of programming languages, database technologies, and implementation methodologies; billing domain expertise; and a passion for leading the client to a successful go-live. They take ownership for identifying and documenting client business requirements, mapping and configuring the Aria solution to meet the requirements, and implementing Aria to achieve a successful implementation.
The Implementation Consultant must be able to identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. The successful candidate will have an innate ability to simplify technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
Responsibilities
1. Perform business and technical requirements gathering, use-case discovery, and platform analysis
2. Serve as the primary day-to-day contact for clients, third-party vendors, partners and internal project stakeholders
3. Collaborate with the Engineering team to develop estimates and overall implementation solution plans
4. Serve as the lead for all implementation and integration efforts
5. Define and document best practices and contribute to company knowledge sharing efforts
6. Identify and define integration points with third party solutions
7. Define and document tools and technologies used to implement Aria
8. Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems)
Qualifications
Required:
9. Experience as an Implementation Consultant
10. Bachelor's degree or equivalent, Computer Science, Info Systems or similar degree preferred
Desired:
11. Excellent written and verbal communication skills
12. Familiarity with programming languages (Java, PHP, Perl, SQL)
13. Be familiar with each of the various UML forms and have expertise in the development of use cases and class diagrams, and occasionally state diagrams as well
14. Extensive experience working with enterprise level systems and cloud ecommerce platforms
15. Up-to-date understanding of market trends and keen interest in following emerging technologies
16. Excellent teamwork skills
17. Proven ability to be successful in cross-functional teams
18. Able to travel domestically and internationally, as needed (typically less than 25%)