Administrative assistant

Pertemps are delighted to be working with our public sector client to recruit an Administrative Assistant on a temporary basis.


📣 Role: Administrative Assistant – Housing Benefits

📍 Location: Edinburgh East

🕒 Hours: Monday to Friday (36 hours per week)

💷 Pay Rate: £14.02 per hour

📅 Duration: Temporary ongoing

🔑 Start Date: Immediate

This post requires a Basic Disclosure check which will cost £25.

This role sits within the Revenues and Benefits service and supports a busy, fast-moving housing team providing vital assistance to residents across the city.


⭐ Why Join This Role?

* Be part of a friendly, dedicated team supporting essential housing and benefits services for the people of Edinburgh.
* Gain valuable public sector experience in a dynamic, fast-paced environment.
* Work in a role that makes a real difference to residents’ lives, helping those in challenging circumstances access the support they need.
* Enjoy an inclusive workplace with opportunities to learn and develop.


🛠 What You’ll Be Doing

* Providing reliable administrative support through telephone, email, and online communication.
* Assisting customers with Housing Benefit applications, funding queries, and general housing-related enquiries.
* Managing the Revenues and Benefits mailbox, ensuring all correspondence is handled promptly and accurately.
* Processing and updating financial transactions and client records using internal IT systems.
* Maintaining confidentiality when handling sensitive information.
* Supporting team operations through accurate record‑keeping and administrative duties.
* Communicating confidently, calmly, and empathetically with clients in challenging situations.
* Working collaboratively within a small, friendly team to meet tight deadlines and service targets.


✅ What We’re Looking For

* Proven administrative experience in a busy office or public sector environment.
* Strong IT skills, including accurate data entry and confident use of Microsoft Office.
* Excellent communication skills, both written and verbal.
* Calm, empathetic, and professional manner when dealing with the public.
* High levels of organisation, attention to detail, and the ability to prioritise effectively.
* A proactive, quick‑thinking approach in a fast‑paced setting.

Desirable:

* Experience within housing, benefits, or local authority services.


💡 What’s In It For You?

* Work within a respected and supportive public sector organisation.
* Be part of a collaborative, friendly team.
* Ongoing temporary assignment with potential for long‑term opportunities.


📢 Interested?

If you’re organised, empathetic, and ready to make a positive impact in your community, apply online today – we’d love to hear from you!

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