Job Description
Company Description
Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.
Job Description
We are currently recruiting for an Resource Analyst to join our team.
The successful individual will be Responsible for collating, presenting, and coordinating the delivery of investment time across operational areas to ensure efficient resource use. Supports Resource Planning Leaders by stepping into service management when needed. Acts as the main point of contact for managing call flow, specialist activity, and service level achievement. Monitors queues and service levels in real time throughout the day, ensuring consistent performance and contributing to effective operational delivery and customer service excellence.
What you’ll do:
1. Provide cover for Resource Planning Leaders across Ops and Claims services.
2. Schedule, organise and monitor all investment time across resource-planned areas.
3. Monitor real-time call flows and queues to maximise service outcomes.