You will support the management of the HSE's hosting infrastructure, ensuring that the infrastructure (data centres, servers, storage arrays, backup appliances, load balancers, etc) remains available, performant to SLAs/OLAs and relevant to business requirements. You may have line management responsibility for one or more Hosting Team members.
You will monitor the hosting infrastructure, investigating incidents, resolving problems, and developing and applying fixes and changes. Your role will deliver upgrades to the infrastructure, implement new functionality and seek to continuously improve the infrastructure to support the organisation in better ways. You will ensure that the infrastructure remains secure, protecting HSE's data and users from cyber-attack and unauthorised loss. You will engage with users, supporting their needs, and ensuring that a high-quality, customer-focused service is delivered.
Key Responsibilities
Support the leadership and management of the Hosting Team. This may include line management of one or more Hosting Team members.
Support the delivery of high standards of user and customer focus, ensuring that services are delivered to SLAs and to customer satisfaction and routinely communicate with customers to promote confidence that incidents and requests are being progressed
Support the delivery of event, incident, problem, capacity and change management by the Hosting Team
Support the implementation of changes to the Hosting infrastructure, complying with change management, engaging with, users and ensuring that changes are understood and appropriate
Maintain accurate configuration management information for the Hosting infrastructure
Support monitoring the security of the Hosting infrastructure, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data-loss
Candidate Profile
Essential Skills & Criteria
Experience working in hosting teams
Experience delivering hosting services performant to SLAs and maintaining a strong customer focus
Experience configuring and managing an industry-recognised server virtualisation hypervisor
Experience configuring and managing physical compute and storage supporting an industry-recognised server virtualisation hypervisor
Experience configuring and managing certificates to support host and identity management