About Us
2 Moons Computing is a fast-growing MSP working with a range of exciting and well-known clients. We provide fully managed IT services, connectivity, security and project delivery to businesses across the South East.
With several new clients coming onboard and strong growth across the company, this is an excellent opportunity to join the team at the right moment. There is genuine career progression, exposure to modern technology stacks and the chance to grow into more advanced roles over time.
The Role
We’re looking for a proactive and customer-focused 1st 2nd Line Helpdesk Engineer to join our technical team. You’ll handle day-to-day support tickets, carry out onboarding/offboarding requests, troubleshoot user issues and provide an excellent service experience to our clients.
While the role is predominantly helpdesk-based, you will also assist with occasional onsite visits, hardware deployments and small project tasks alongside senior engineers.
Key Responsibilities
* Provide 1st line support via phone, email and remote tools
* Manage starters, leavers and user changes in Microsoft 365
* Diagnose and resolve basic hardware and software issues
* Escalate incidents appropriately to 2nd line and projects teams
* Maintain ticket accuracy, updates and SLAs within our PSA
* Prepare and deploy laptops, desktops and mobile devices
* Assist with onsite support, installations and small projects
* Keep documentation up to date within our systems
* Deliver friendly, confident communication to both technical and non-technical users
What We’re Looking For
* 6–24 months experience in IT support (MSP experience ideal but not required)
* Strong knowledge of Microsoft 365, basic admin and user management
* Familiarity with Windows 10/11 troubleshooting
* Understanding of networking fundamentals (DNS, DHCP, WiFi etc.)
* Great communication skills and a positive approach to customer service
* Ability to follow processes and work efficiently under pressure
* A desire to grow, learn and progress within the business
* Full UK driving licence (for occasional site visits)
What We Offer
* Competitive salary depending on experience
* Real career progression into 2nd line, projects or specialist areas
* Training, certifications and structured development pathways
* Exposure to a modern MSP stack (Intune, Autopilot, M365 Security, Ubiquiti, Meraki, etc.)
* A supportive team environment where hard work is recognised
* The opportunity to join at an exciting time of growth, with great clients coming onboard