L2/L3 Customer Support Specialist
Edinburgh/Hybrid
I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. They’re looking to bring on board a talented L2/L3 Customer Support Specialist
This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference.
What is in it for you:
* Salary up to £40,000 with performance-based bonuses
* 33 days annual leave
* Workplace pension scheme
* A supportive, close-knit team environment
* The chance to work for a company where your contribution will have real impact
The Role:
* Provide second- and third-line support for customers using cloud WiFi systems and captive portals
* Resolve complex networking issues involving controllers, access points, routers, VLANs, and firewalls
* Guide partners and customers through setup, configuration, and optimisation of WiFi solution
* Support onboarding of new customers with product walkthroughs, best practices, and configuration guidance
* Assist in the development of training materials and contribute to product knowledge bases
To be considered, you will have:
* 2+ years in a Level 2 or Level 3 technical support or network engineering role
* Hands-on with cloud-managed network controllers (e.g., CloudTrax, Unifi,Omada, Plasma Cloud)
* Strong understanding of captive portal systems, voucher-based access,and user control flows
* Familiarity with setting up and supporting WiFi hardware, routers,switches, and firewalls
* Ability to communicate complex networking concepts to technical and non-technical users alike
If you’re a experienced L2/L3 Customer Support Specialist, looking to take the next step with an exciting SaaS company, I’d love to hear from you. Please apply with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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