Title: Visitor Assistant
Location: Mount Grace Priory, Saddle Bridge, Northallerton, North Yorkshire, DL6 3JG
Salary: £12.21 per hour / 16 hours April to October, changing to zero hours November to March / Permanent
Ref: 15999
Job Overview
Would you like to work for a charity that cares for hundreds of historic sites across England? We are seeking a Visitor Assistant at Mount Grace Priory, working a minimum of 16 hours per week from April to October, with a shift to zero hours from November to March.
Who We Are
No history background? No problem. What matters most to us is your passion for people and excellent customer service. You will work as part of a team to provide an engaging visitor experience to a diverse audience.
Heritage is for everyone. It connects us to the past and to each other, enriching communities and shaping society. We care for over a million objects and numerous historic sites, opening them up for enjoyment, learning, and creativity.
About Mount Grace Priory
Located near Osmotherley below the Cleveland Hills, Mount Grace Priory is a popular historic monument. Visitors enjoy its history, Arts and Crafts gardens, and the Orchard cafe.
Your Role
As a Visitor Assistant, you will ensure visitors have a memorable experience, offering personalized recommendations, promoting memberships, and maintaining site accessibility, safety, and presentation. The role varies, with busy days and quieter periods, especially in bad weather. Full training and support are provided. You will work weekends and Bank Holidays, with more details at interview.
Benefits
* Opportunities for career progression within heritage sectors like retail, food, and management
* Access to live music and history events
* Free entry to all English Heritage sites for you and up to 6 friends or family
* 25% discount in shops and cafes
* Enhanced maternity/paternity/shared parental leave
* 25 days' holiday plus Bank Holidays, increasing to 28 days after 3 years
* Option to buy additional leave
* Matched pension contributions up to 10%
Learn More
Discover more about us: English Heritage
Meet our team and hear their stories: Careers with us
Our Commitment
We value diversity and inclusion, welcoming applicants from all backgrounds. We support wellbeing through mental health initiatives, employee assistance, and reasonable adjustments. For questions about workplace adjustments or working patterns, contact David Hannah at david.hannah@english-heritage.org.uk. No agencies, please.
Interview dates will be confirmed with successful applicants.
Please refer to the specified documents when completing your application.
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