We’re expanding our IT team and looking for an enthusiastic Application Analyst to join us! In this role, you’ll take ownership of a subset of applications within the Society’s portfolio, managing them through their entire lifecycle. Working closely with the Applications Manager, you’ll ensure application performance, reliability, and drive continuous improvement. This is an exciting opportunity to be at the forefront of innovation, contributing to a thriving team and making a real difference in how we operate. Key responsibilities include managing application-related incidents, identifying root causes, and implementing solutions to prevent recurrence. You will conduct regular maintenance activities such as upgrades, patching, and performance tuning while ensuring compliance with security and operational standards. By monitoring application performance and availability, you will proactively address issues and generate insightful reports to support decision-making. Collaboration is central to this role, as you’ll work with suppliers to resolve technical issues, implement updates or enhancements, and evaluate supplier performance. Sharing knowledge and best practices with the IT team, you will enhance our application management capabilities and maintain comprehensive documentation for assigned applications. This is an exciting opportunity to play a pivotal role in ensuring the reliability, performance, and continuous improvement of the Society’s application portfolio while contributing to the success of our IT team. For a full list of responsibilities you can refer to the full job description, which is available as a download at the top of this page. INDHP About You To be considered for this role, you'll need to show us: Proven experience as an Applications Analyst or in a similar role. Familiarity with ITIL or similar frameworks. Experience with specific applications or technologies relevant to the Society's portfolio. Including but limited to: Microsoft Technologies, SQL, iOS, VMWare, Hyper-V, Citrix, Netapp, Palo Alto, Dell, Aruba, Anti-Virus technologies, SaaS solutions. Ability to work effectively in a team environment. Strong understanding of application lifecycle management and maintenance practices. You'll need proven experience in supporting change projects and managing application-related incidents. You'll also bring excellent problem-solving and analytical skills, along with strong communication and interpersonal abilities to effectively collaborate with diverse teams and stakeholders. Benefits: In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including: 30 days annual leave (including bank holidays) (pro-rata) Pension scheme (with up to 12% employer contributions) Generous colleague discount rates across our family of businesses Annual discretionary colleague bonuses to reward you for your hard work We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better. About Us From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here. We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected]. We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.