Join to apply for the Customer Service Advisor role at Taking Care, part of AXA Health
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Overview
Taking Care, part of AXA Health provides around-the-clock support through its personal alarm service. This is a full-time Customer Service Advisor role, 35 hours per week, working 9am – 5pm, Monday to Friday. The successful candidate will be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes.
Responsibilities
* Answer all Customer Service calls in line with policy and procedure
* Accurately record notes from calls with customers
* Use various systems to keep records up to date
* Monitor mailboxes
* Complete inbound and outbound calls
* Ensure confidentiality, security of information, and data protection
* Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required
* Process customers’ repairs, replacements, credits, invoices, and payments
* Communicate with outside agencies where required
Skills and Experience
* Experience of dealing with customers
* Excellent organisational and interpersonal skills
* A calm, empathic and caring nature
* Ability to work independently and as part of a team
* Excellent attention to detail
* Proven working experience with Microsoft Office packages
Salary
Salary: £23,252.25 per annum
Benefits
* 34 days holiday (pro rata) inclusive of bank holidays and your birthday off
* Opportunity to partake in Shareplan
* Life Insurance and Medical Insurance Lite
* Wellness Programmes
* Long Service Awards, Discount Scheme, On-site Parking and Casual dress
* Cycle to Work Scheme
* Learning and Development Opportunities
* Hybrid Working - potential to work from home on some shifts after six months’ probation
Additional information
We are open to speaking to people from all industries; if you would like to work for a business that really makes a difference in people’s lives, please click ‘apply’ today to be considered as our Customer Services Advisor.
Senioriy level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Consumer Services
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