Job Description
Your new company
Hays are delighted to be working with an established organisation in the heart of Bedfordshire who are looking for an experienced Office Administrator with excellent written and verbal communication skills to join the team.
Your new role
As a Member Services Executive, you'll play a key role in supporting our New Business, Member Services, and Underwriting functions. You'll be responsible for processing member requests, handling queries, and ensuring service standards are met with efficiency and care.
* Process member and intermediary requests using our administration platforms
* Handle new business applications and follow up on outstanding requirements
* Respond to member and intermediary queries via phone and email
* Support retention activities including outbound calls and emails
* Manage incoming and outgoing mail, including scanning, franking, and bulk printing
* Update member records
* Assist with underwriting tasks such as requesting medical reports and logging work items
* Process BACS reports and direct debit/credit submissions
* Produce ad-hoc reports and support other business areas as needed
What you'll need to succeed
1. Strong organisational and multitasking skills
2. Excellent communication and customer service...