Full-time, Permanent (37 hours + on-call rota)
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Role
You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
* Front-line customer support
* Technical training delivery
* Documentation and content creation
You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.
What We're Looking For
Essential:
* Minimum 1 years' experience in IT / software support
* Strong communication and customer-facing skills
* A Level within a STEM subject
* Ability to explain technical concepts clearly
* Excellent written/documentation skills
* Comfortable with MS Office and general IT tools
* Strong problem-solving skills and willingness to learn
Working Hours
* Mon-Thurs: 09:00-17:00
* Friday: 09:00-16:30
* Plus on-call rota (paid allowance) - minimum 2 slots per week
Benefits
* Annual pay review & discretionary bonus!
* Increasing holiday entitlement with service
* Pension scheme
* Private healthcare, life insurance & income protection (post-probation)
* Cycle to Work scheme
Please send your CV to the hiring team to be considered.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. xcswzye
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