What's involved with this role: Customer Services Telecare Officer Job Ref: E Devon 5285089 Pay Rate: £14.17 per hour PAYE Hours per week: 27 hours per week, Monday–Sunday, on a rota Contract length: This opening assignment is for 4 months Location and postcode: Honiton, Devon, EX14 1EJ Office based only Candidates must be available for immediate start In order to apply for this role you will have previous customer service experience. Knowledge of community alarms and Telecare equipment or previous experience in a telecare environment. Must have a caring attitude in order to support some of the most vulnerable people. The role: We are seeking a proactive and customer-focused Customer Services Officer to join a busy Call Centre team within a local authority. This is an office-based role at Blackdown House, handling a high volume of incoming calls and providing timely, accurate information and support to residents. You will deal with customer emergencies promptly and get the right help first time. This role operates on a 4-week repeating rota, combining early and late shifts: Week 1: Mon, Tues, Sat & Sun – 07:00–15:00 Week 2: Wed, Thurs, Fri – 07:00–15:00 Week 3: Mon, Tues, Sat & Sun – 15:00–22:30 Week 4: Wed, Thurs, Fri – 15:00–22:30 This is a part-time role of u p to 27 hours per week across the rota. Key accountabilities: Provide a professional and effective response to calls from Service Users, alarm calls and out of hours. To staff the Control Room working an agreed rotating shift pattern covering 24 hours a day 365 days a year. Provide assistance to customers in non-emergency and emergency situations. Provide a high level of customer service to client base. Ensure the integrity, accuracy and confidentiality of all information held. Key requirements: Previous experience within a customer service, call centre, or fast-paced administrative environment Knowledge of community alarms and Telecare equipment or previous experience in a telecare environment Good knowledge of local area Accuracy and attention to detail, particularly when working to tight deadlines. Calm under pressure when dealing with high volume of telephone calls often of a sensitive or critical nature Must have a caring attitude in order to support some of the most vulnerable people Be able to use initiative when making life critical decisions Able to react and priories information from a variety of different sources Ability to work as part of a close knit team in a multi functional environment How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.