We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
Role Purpose
Reporting into the Regional Sales Director, this role is responsible for the sales team’s performance and has the overall responsibility for achieving the sales targets for that village.
Principal Accountabilities And Responsibilities
* Managing leads and distributing across the team – ensuring all telephone, online and walk-in enquiries are followed up and appointments are scheduled in the CRM
* Conduct regular 1:1 selling skills assessments with the Sales Consultants in a supportive/continuous improvement approach which feeds through to a Coaching and Development plan for each team member. Updating Clear Review with feedback and objectives
* Completes regular planning sessions with their Regional Sales Manager to advance the pipeline
* Effectively build the value in the brand maximizing overall revenue opportunity
* Identifying areas of opportunity aligned with the sales process
* Effective objection handling skills and creative follow up
* Advance the database through regular planning sessions with the Regional Sales Director and Sales Consultant to advance each sales opportunity through the sales process
* Creating and organising sales events aligned with database opportunities
* Continue to innovate, develop services and generate new ideas
* Demonstrates belief and passion in the Audley brand and product
* Presenting the Audley brand to all customers in an informed manner, providing information which is fully documented
* Ensures all activity/conversations/discussions are documented in CRM for compliance and proof of transparency
* Develop a culture of delivering an exceptional service to clients, ensuring all commitments are met and expectations are exceeded
* Ensuring each sale is achieved through integrity, transparency and involve the care team where appropriate to avoid post-move in challenges
* Building and maintaining relationships with other departments and key stakeholders across the village
* Keeping in constant contact with purchasers and solicitors throughout the sales process to ensure timely exchange and completion to minimise cancellations
* Providing regular reports on volume and timelines of enquiries
* Contribute to the wider team sales tactical plan requirements
* Upholding the organisations values and demonstrating professional behaviour
Key Skills & Requirements
* Experience in a sales management within a consultative, high value arena with a proven track record of achieving personal and team targets
* Proven experience of excelling in a target driven, customer facing environment
* Experience in coaching, leading and developing teams to deliver results
* Able to demonstrate resilience, self-motivation and negotiation skills
* Able to adapt approach and communication style depending on audience in order in influence effectively
* Demonstrate a high level of empathy with a proven track record of building customer relationships over a long sales process and delivering a high level of service
* To capture and reflect the organisation values and behaviours
* Full clean driving licence with business travel insurance
Why you would like to work here
Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Mayfield Villages.
* Competitive salary
* Incentive plans
* Commission Scheme
* Membership to our employee discount portal with access to discounts at all major retailers.
* Membership to our Healthcare cash plan scheme
* Pension Scheme
* 25 days holiday plus 8 Bank Holidays
* Saturday working on a rota basis (typically 1 in 3)
* Audley Academy full sales training provided
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
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