Main Duties and Responsibilities:
Develop and deliver an effective process architecture framework
Developing a clear understanding of the overall architecture, customer journeys and value streams and of the UK business
Assessing, mapping and working with functional teams to baseline the 'as is' processes
Modelling, identifying, redesigning and delivering improvements to the enterprise operations
Working with key stakeholder across the business to ensure the operational architecture focusses on delivering and evolving three core objectives:
Customer – customer journeys, customer experience, customer centric design
Control – controlled, compliant, secure
Commercial – efficient, cost effective, generates and protects value at source
Understanding and working in concert with existing standards and frameworks – e.g. risk management, consumer duty, compliance, security, data protection, change management.
Any other reasonable duties as directed by management that may be required for the greater benefit of PRA Group and customers alike.
Relationship Management:
As the role covers across the UK operations, and links to inputs from Group and 3rd party supplier. it will require a very high level of ability in managing multiple stakeholders
Maintain and develop relationships with Operations stakeholders at all levels
Maintain and develop relationships with stakeholder in all areas of the UK business and supporting EU/Group functions
Liaise with all business partners in an professional manner at all times
Share best practice with all colleagues through consistent, repeatable approach and documentation
Act as a trusted advisor to the business and represent the Business Architecture & Governance function
Experience/Qualifications
Practical operational experience in business process architecture and engineering
Practical operational experience in financial services
Practical operational experience in process improvement and change
Excellent communication / analytical skills and interpersonal skills
Experience in deploying process mapping skills – e.g. Business Process Management (BPM), Six Sigma, Activity Based Costing (ABC), Lean, Kaizen continuous improvement
Experience in identifying and deploying process mapping tools – e.g. MS Office/Visio, Miro Boards, Lucidchart
Good understanding of the financial services regulatory and legislative requirements
Compliance Responsibilities
Understanding of governance and risk in relation to the role, especially within a regulated environment, and keeping up to date with any regulatory changes in your local region and Europe
Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks
Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility
Completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
Responsible for ensuring adherence and working in accordance with the PRA Group compliance policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.