Management of WotC product, FOC, and POS, resolving EDI issues, ensuring correct quantities, pricing and delivery dates and any other requirements such as special packaging, are delivered within specific ordering cycles. Ensure rejection codes are correct, cancellations are kept to a minimum, and fill rate is at the highest possible level. Working closely with the SSC (Shared Service Centre) team for immediate order issue resolution, with Distribution Centres for planning and customer bookings, and the Sales team for ordering updates. Awareness of listings, catalogue launches, New Release dates and stock arrival, including allocation lines. Take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with customers, both internal and external (e-Commerce and general Customers). Proven Supply Chain and Order Management experience. Excellent command of the English language and communication skills. Excellent administration skills, highly organised with attention to detail. PC skills - MS Word and Excel, and knowledge of SAP as a minimum requirement. Numerical reasoning skills. Deadline-oriented, with the ability to escalate/ mitigate risks. Knowing is Half the Battle Break the Mold Take Charge Be Legendary Friendship is Magic Matrix of Leadership