Role Overview
This is a hybrid role combining manufacturing engineer and customer service. The ideal candidate will be responsible for assembling the products and supporting customers — from pre‑sales consultation to after‑sales technical assistance.
Key Responsibilities
Manufacturing Assembly & Testing
* Perform light assembly of PCB and mechanics
* Assist in product testing and quality checks to ensure performance standards are met
* Use basic test equipment (e.g. multimeter, signal generator, spectrum analyser) to verify functionality
* Support fault finding and troubleshooting of electronic units
* Record test results and maintain accurate documentation
* Work closely with engineering team to understand product design and improvements
Customer Service
* Respond to customer inquiries via email, phone, WhatsApp, and online platforms
* Provide timely and professional support to global clients
* Handle order updates, delivery tracking, and general customer issues
* Maintain strong customer relationships and ensure high satisfaction
Technical Support
* Provide basic troubleshooting and remote support for equipment
* Assist customers with installation guidance and product setup
* Coordinate with engineering team for complex technical issues
Requirements Essential
* Degree or background in Electronics, Telecommunications, Broadcast Engineering, or related field
* Strong communication skills in English (additional languages like Spanish are a plus)
* Ability to explain technical concepts in a simple way
* Customer‑focused mindset with problem‑solving skills
* Familiarity with using test instruments (e.g. multimeter, oscilloscope, RF test equipment) is highly desirable
* Hands‑on mindset with willingness to learn product assembly and testing processes
What We Offer
* Opportunity to grow into a Technical Specialist or product manager role
* Training in broadcast technology and RF systems
* Flexible working environment
* Competitive salary + performance‑based incentives
* Sponsor visa after 12 months
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