Overview
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who’s ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.
Purpose: To deliver a great shopping experience for our customers, putting customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are always stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Working pattern
Wednesday 16:00-20:00
Thursday 16:00-20:00
Friday 16:00-20:00
Saturday 16:00-20:00
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and proactive in seeking it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good digital capability
Inclusion and equal opportunities
Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with recruitment and selection. We are happy to talk flexible working. If you require reasonable adjustments to any part of the recruitment process, please share those requirements with us when applying, and we will make every effort to ensure a fair and transparent assessment.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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