Location: Carlisle, Cumbria Salary: £24,570 (depending on experience) + performance bonus Contract: Full-time, permanent About the Role We’re looking for a Customer Services Representative to join a growing, forward-thinking energy business that’s redefining how communities receive and experience heat and energy. If you’re passionate about customer advocacy, thrive in a fast-paced environment, and are motivated by making a tangible difference, this role offers the perfect platform to grow your career. Experience in district heating or energy networks is welcomed but not essential — what matters most is apositive attitude, empathy, and a desire to deliver excellence. What You’ll Do * Be the first point of contact for customer enquiries, ensuring swift, empathetic, and effective resolutions. * Support continuous improvement by helping to design and implement new systems and processes. * Handle billing queries, account reconciliations, and meter readings within our customer platform. * Prepare and issue customer communications, reports, and updates. * Assist with complaint resolution and ensure customers receive clear, fair, and respectful communication. * Coordinate appointments between customers and engineers, ensuring smooth logistics and communication. * Contribute to the company’s mission to provide cleaner, smarter, and more sustainable energy solutions....