Subsidence Desk Technician
Hybrid/ Remote
£28,000 - £34,000
We're working with a well-established Loss Adjusting business who are looking to strengthen their specialist Subsidence function with the addition of an experienced Desk Technician.
This is an opportunity to join a quality-driven Claims Management organisation with a strong reputation across domestic and commercial Property losses, offering genuine long-term development within the Subsidence space alongside full exam and study support.
The Role You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards.
Daily responsibilities will include:
- Supporting the Subsidence team and wider operational divisions
- Undertaking triage calls to determine validity of subsidence claims
- Identifying whether site investigations are required at point of visit
- Preparing reports within agreed SLA's
- Maintaining strong communication with both internal stakeholders and external parties
- Processing and proactively progressing claims in line with client requirements
- Reviewing, amending and updating claims on internal systems
- Responding effectively to changing client and business demands
About You We're keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations.
You will ideally have:
- Previous experience within Property or Subsidence Claims
- Cert CII, Cert CILA, BDMA or working towards
- Strong written and verbal communication skills
- Excellent customer service capability
- Good technical and problem-solving ability
- Strong administrative skills including Microsoft Office
- The ability to manage your own workload with minimal supervision
- High attention to detail and a quality-driven approach
- Confidence to be assertive and persistent where required
What's on Offer
- Discretionary company bonus
- Hybrid working following probation
days annual leave rising to 30 with service
- Additional day off for your birthday
- 5% contributory pension
- Private healthcare
- Death in Service
- Enhanced family leave and sick pay
- Electric Vehicle scheme
- Cycle to Work scheme
- 24/7 GP access
- Holiday purchase scheme
- Career development and progression opportunities