Customer Relations Manager – Make Every Interaction Count
Didcot, Oxfordshire
This is not a hospitality role.
This is not a customer service desk.
This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home.
We're looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.
If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game.
What You’ll Own:
* The full experience of every resident, family, and visitor — from first tour to final review
* A pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every step
* Leading the home's reputation — in the community, online, and with inspectors
* Handling complaints like a pro — fast, honest, and solution-focused
* Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent
What We’re Looking For:
* Experience in customer-facing leadership — healthcare, hospitality, or service-based industries
* A clear, confident communicator who knows how to defuse tension and build connection
* Sales or occupancy experience is a big plus — but attitude beats pedigree
* Resilience under pressure, emotional intelligence, and high standards
What You’ll Get:
* Real ownership — this isn’t lip service
* Support from regional leaders, not micromanagement
* A role where your voice matters and your results are visible
* A mission-driven team that wants you to succeed — because when you do, residents benefit
This role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself.
If you’re ready to lead from the front and build something that matters — apply now.