Family Support Lead – Overview
Hilltop Primary School, Crawley, West Sussex – Permanent, Education – non‑teaching.
Responsibilities
- Act as the primary point of contact for parents and carers of vulnerable pupils, offering tailored support.
- Build and maintain effective collaborative relationships with pupils, staff, and external agencies and professionals.
- Develop and implement targeted strategies to enhance pupil attendance, engagement and progress.
- Serve as Deputy Designated Safeguarding Lead (DDSL), partnering with the DSL to uphold child protection, safety and wellbeing standards.
- Act as a bridge between home and school, working closely with parents, carers and external professionals to overcome barriers to learning.
- Provide regular safeguarding and inclusive education support, ensuring professional boundaries and confidentiality.
Qualifications & Skills
- Excellent verbal and written communication, with a focus on active listening.
- Strong organisational and time‑management skills.
- Ability to build effective working relationships with pupils, staff and families.
- Commitment to safeguarding, inclusive education and willingness to complete DSL training if required.
- Strong understanding and commitment to maintaining professional boundaries and confidentiality.
Benefits
- Excellent ongoing CPD and training programmes.
- Coaching and mentoring from the academy’s experienced leadership team.
- Friendly and supportive environment, supporting a work‑life balance.
- Opportunity to be part of exciting development and innovative change.
- Access to trust resources and materials for lesson planning.
- Cycle to work scheme.
- Free eye tests.
- Employee Assistance Programme – free confidential advice on health, wellbeing and finances.
Employment Details
Hours: 35 hours per week. Monday to Thursday, 08:30‑16:00 with a 30‑minute unpaid lunch break.
Commitments and Safeguarding
TKAT is committed to safeguarding and promoting the welfare of children. Offers of employment will be subject to the full safer recruitment process, including an enhanced disclosure and barring service check.
EEO Statement
We actively encourage applications from candidates of all backgrounds as diversity strengthens our community and drives us forward.
