To stabilise, restore, and enhance Waste Services by taking direct, hands-on operational responsibility. The postholder will work within the team to ensure efficient service delivery, adherence to operational standards, and achievement of expected outcomes. Key Responsibilities Assume direct responsibility for day-to-day operational service delivery. Identify service failures, bottlenecks, and inefficiencies, implementing immediate corrective actions. Provide hands-on leadership, guidance, and support to managers, supervisors, and frontline staff. Design, implement, and embed effective workflows, processes, and operational standards. Ensure compliance with council policies, statutory obligations, and industry best practice. Monitor and analyse service performance, producing regular reports and updates for senior management. Support effective task allocation, staff supervision, and prioritisation of operational activities. Expected Outcomes Service performance stabilised with clear, measurable improvements. Strong operational oversight and control established. Workforce adherence to defined processes and standards. Backlogs reduced and critical service failures resolved. Practical recommendations for long-term service sustainability implemented. Working Approach A highly embedded, hands-on role requiring active participation in daily operations. Operates under the direction of the senior sponsor, with autonomy to make operati...