Geek is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations. With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries. Geek was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally. Responsibilities: Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities Requirements: Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support -Proficient in MySQL Database: Skilled in SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting. Proficient in Linux OS: Familiar with Shell scripting, and adept at using various commands and tools for system diagnostics Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification Familiar with networking fundamentals and common application service architectures Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills Preferred Qualifications (Advantages): Familiar with using AI technologies or tools, capable of leveraging AI-assisted tools for intelligent log analysis, failure prediction, code investigation, or automated documentation generation to enhance problem-solving efficiency; basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications Able to use English/Chinese as a working language for technical communication, documentation reading, and writing; open to business travel or relocation (Toronto, Canada; London/Manchester, UK) Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS)