Description People's Partnership has an exciting opportunity to join our growing team as a Customer Service Team Leader.
Main Purpose:
To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the relationship with People’s Partnership. To ensure team members build and maintain customers’ trust and confidence to maximize customer, advisor, and third-party satisfaction and retention.
To effectively monitor and manage staff competence, encouraging and supporting staff development and professional progression.
Contribute to achieving the department’s overall objectives and apply the Treating Customers Fairly principles within your role.
Skills & Experience:
Essential
* Team management experience
* Knowledge of pension legislation, especially auto enrolment
* Excellence in customer service
* Ability to collaborate across business units
* Empathy and understanding of customer needs
* Excellent communication, interpersonal, and presentation skills
* Ability to meet deadlines under tight timelines
Desirable
* PMI Certificate in Auto Enrolment
* Other relevant financial services qualifications
* Experience in employer/employee pension communications
* Experience with DC pension platforms/interfaces
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to equality and providing reasonable adjustments during our recruitment process for applicants with disabilities.
Perks
Our people are our strength. We offer an award-winning pension, healthcare cover, onsite gym, personal trainer access, massages, and a subsidised restaurant. Discover more about our employee benefits and training programmes designed to support career development.
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