Customer Service Repairs Administrator (Safer Homes Officer)
Chichester (Hybrid - 2 days a week in the office)
£27,000 to £29,000
Hyde is looking for a Safer Homes Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Safer Homes Officer at Hyde, you will play a key role in ensuring the efficient operation of our Safer Homes programmes. You will manage and analyse critical data, support compliance processes, and work closely with internal and external stakeholders to ensure safety, accuracy, and timely delivery of services.
Key Duties
1. Manage Safer Homes databases, ensuring data is accurate, up-to-date, and compliant with statutory, regulatory, and policy requirements.
2. Produce and analyse reports and dashboards to support programme performance, compliance monitoring, and decision-making.
3. Lead the management of no-access and referral cases, liaising with customers, contractors, and agencies to resolve issues effectively.
4. Monitor compliance with statutory, regulatory, and contractual obligations, raising and resolving issues in line with internal policies.
5. Provide administrative and opera...