Description
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We’re looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who pays directly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time.
Application Deadline: 16 April 2026
Department: Shared Support Services
Location: Basildon
Base Salary: £35,000 / year
Bonus earning potential: Yes
Key Responsibilities
* Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions.
* Make sure every new reader is set up correctly and receives a smooth start to their subscription.
* Monitor daily delivery performance, resolving issues quickly and protecting the reader experience.
* Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn.
* This is a hands‑on role, combining desk‑based analysis and planning with time spent in the field and with delivery partners.
Qualifications
* Experience in circulation, subscriptions, home delivery, or a similar role.
* Strong customer focus: you care about getting it right for readers, especially when things go wrong.
* Confident communicator, able to work with canvassers, delivery partners, and internal teams.
* Comfortable with numbers and reporting; can interpret basic data and turn it into practical actions.
* Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
* Proactive, resilient and happy to roll up your sleeves in a fast‑moving, operational environment.
* Full UK driving licence and willingness to travel within the patch (including occasional early‑morning checks if needed).
* Competent user of spreadsheets and basic CRM/subscription systems.
* Flexibility to respond to occasional service issues outside standard office hours.
Benefits
* 25 days holiday + bank holidays + your birthday off
* Holiday buy scheme for extra flexibility
* Structured career progression & ongoing training
* Pension plan
* Employee Helpline counselling and advice
* Perks & discounts including:
o Gym membership
o Cycle to Work scheme
o Eye care
o Retail discounts
* Team building days & annual volunteer charity day
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