Customs Brokerage Associate
Location: Solihull
Salary: £30,000 - £35,000 per annum
Hours: Monday to Friday, 37.5 hours per week
Working Pattern: Office-based initially, moving to hybrid working after training
We are recruiting for an experienced Customs Brokerage Associate to join a busy and supportive customs team in Solihull.
This is an excellent opportunity for a customs professional with CW1 experience to join an established business offering a strong benefits package, structured training and long-term career stability.
The successful candidate will be required to work 100% office-based for the first 3-6 months minimum while completing training, building relationships with the team and awaiting home working equipment. Following this period, the role will move onto the company's 60/40 hybrid working policy.
Key Responsibilities
Handling customs brokerage entries accurately and efficiently
Using CW1 / CargoWise to process customs documentation
Ensuring all customs declarations are compliant with current legislation
Liaising with clients, internal teams, hauliers and external stakeholders
Managing import and export customs processes
Resolving customs-related queries in a timely and professional manner
Supporting the wider customs team with day-to-day operational requirements
Maintaining accurate records and documentation
Requirements
Previous experience within customs brokerage
Strong working knowledge of CW1 / CargoWise
Good understanding of import and export customs procedures
High attention to detail and accuracy
Confident communication skills
Ability to work well under pressure and meet deadlines
Comfortable working fully office-based during the initial training period
Flexible approach to working hours where required to meet operational needs
Package
Salary of £30,000 - £35,000 gross per annum
Monday to Friday, 37.5 hours per week
Some variation from standard office hours of 9:00am - 5:30pm may be required to support operational needs
Starting holiday allowance of 24 days per annum, increasing to 25 days in 2027
Bank Holidays
Salary sacrifice pension scheme with 7.5% company contribution
Death in service benefit
Perkbox, including Employee Assistance Programme
Online GP service through HealthHero
Specsavers Eye Care Scheme
Workplace Nursery Provision
Salary sacrifice tech benefit
Cycle to work scheme
Long service awards
Annual performance awards
Free parking across all three company sites
Interview Process
First stage interview via Microsoft Teams with the hiring manager and Branch Manager
Second stage interview face to face at the Solihull office
This role would suit an experienced Customs Brokerage Associate, Customs Coordinator, Customs Clerk, Customs Specialist or Customs Operator with strong CW1 experience.
Apply today to be considered for this Customs Brokerage Associate opportunity.
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