Full
Job Title: Hotel Receptionist
Reports to: Reception Manager
Department: Blackpool Football Club Hotel
Hours: Zero Hours
Job Purpose:
To be the first point of contact for all visitors to the Hotel, providing a friendly, welcoming, and efficient service to all guests.
We are looking for a friendly, hard working and enthusiastic person to join our reception team. Full Training, uniform and supervision will be given.
Shift work including weekends and bank holidays and a mixture of shifts, as and when required. Shift times are 7.00am - 3.00pm and 3.00pm - 10.00pm, with a few varying shifts in between.
Key responsibilities and duties
To undertake reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer experience.
* To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
* To deal with incoming post and ensure it is distributed in a timely manner.
* To assist with franking outgoing mail and ensuring that it is all ready to be collected by Royal Mail by 3pm each day.
* To ensure the reception area is kept clean and tidy at all times.
* To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
* To report any maintenance, breakage or cleanliness problems to the relevant manager.
* To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
* Perform other duties as assigned.
The above is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the club.
Person Specification
Qualifications
* NVQ Level 2 in Business Admin or equivalent. (desirable)
Experience
* Previous experience in a customer facing role. (desirable)
Knowledge & Skills
* Outstanding customer service skills.
* Outstanding verbal and written communication skills.
* Good IT Skills.
* Confident telephone manner.
* Outstanding organisational skills with the ability to prioritise and juggle conflicting demands.
Personal Qualities
* Self-motivated with the ability to work both alone and as a member of a team.
* Have a positive attitude and be able to offer excellent customer service.
* Ability to use own initiative and work proactively.
* A Willingness to learn and continuously develop.
* Assertive, calm with the ability to work well under pressure.
* Flexible to meet the requirements of the needs of the business.
Work remotely
* No
Job Types: Zero hours contract, Part-time
Benefits:
* Company pension
* Discounted or free food
* On-site parking
Work Location: In person
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person
Pay: £7.55-£12.21 per hour
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person
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