Operations Coordinator Location: Remote (UK-based preferred) Salary: £28,000 per annum (Pro Rata) About the Company Our client is a fast-growing compliance technology startup thats shaking up how recruitment agencies and payroll providers handle transparency, accountability, and trust. Theyre the only company offering real-time audit capabilities and compliance insights across a unique ecosystem of partners. Agile, lean, and expanding fast this role is a key part of their growth and operational backbone. The Role The Operations Coordinator is at the heart of the day-to-day, keeping everything ticking behind the scenes. Its a varied role that touches nearly every aspect of the business from verifying data and managing client communications, to supporting compliance cycles and shaping operational processes. Its ideal for someone who thrives in a fast-paced, ever-evolving environment. Key Responsibilities ?? Data Review & Operational Oversight Review and verify documentation submitted through the platform to ensure accuracy and resolve inconsistencies Monitor platform queues and assign tasks to the relevant internal teams Uphold high standards of data quality and confidentiality ?? Platform Maintenance & Record Management Maintain and update company records across recruitment agencies, contractors, and payroll partners Process incoming company data to ensure consistency across systems Manage data cycles in line with each tax month ??? Client Onboarding & Compliance Cycles Support the onboarding of new clients by sending documentation, sharing guides, and prepping platform access Coordinate monthly compliance reviews, including document collection, platform updates, and response tracking Follow up with clients to ensure timely submissions ?? Customer Support & Communication Manage incoming support requests from contractors, umbrella companies, and agencies Triage and resolve queries, escalating to tech or compliance where needed Provide timely, clear, and supportive responses to all stakeholders ? Due Diligence Requests Occasionally handle due diligence processes by coordinating with external providers and completing internal steps ?? Internal Monitoring & Alerts Monitor internal alerts (e.g. via Slack) for platform updates or client issues Action alerts by updating records or sending communications ??? Operational Systems & Process Development Maintain spreadsheets and trackers for team collaboration Keep internal documentation up to date based on client status or process changes Spot opportunities to streamline systems and make ops more efficient ?? Marketing & Brand Support Provide light-touch support with marketing tasks, to help build awareness of the companys mission and community