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At Virgin Media O2, we're focused on making every interaction meaningful by keeping people connected. As a Retail Advisor, you'll be part of a team delivering exceptional customer service, helping customers find products and services that suit their needs.
What You'll Be Doing:
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and achieving performance goals.
* Maintaining an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand. As one of the country's largest companies, we're expanding our offerings to new customers.
The must haves
* Confidence, strong communication skills, and a passion for great service.
* Resilience and motivation to meet individual and team goals.
* Flexibility to adapt to different shifts and customer needs.
* An open mind, eager to learn and grow in a fast-paced retail environment.
The other qualities we value
* Genuine interest in technology and its benefits.
* Previous experience in retail, sales, or customer service (not essential).
* A proactive attitude and team spirit for collaboration.
What's in it for you
We support your success with a dedicated team and tailored training, including a 4-day (30 hours) induction within the first two weeks to prepare you for your role. Additionally, you'll receive:
* A competitive hourly rate of £12.40, with potential earnings through our accreditation programme.
* Opportunities for progression via our accreditation programme.
* 23 days' annual leave, an extra day off for your birthday, and options to buy or sell leave.
* An excellent pension scheme with up to 10% matching.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave.
Next steps
Our Recruitment Process:
After applying, you'll be invited to complete an online assessment. Successful candidates will be contacted by our recruiters for further discussion.
Don't miss out!
This is your chance to create memorable customer experiences and build a rewarding career. Apply today and bring your passion for people and technology to Virgin Media O2!
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