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At Frasers Group, we’re rethinking retail. Through digital innovation and unique customer experiences, we serve consumers with the world’s best sports, premium, and luxury brands globally. As an industry leader, we elevate the retail experience by providing flexible and convenient payment options across our established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our purpose
We are elevating the lives of many by providing access to the world’s best brands and experiences.
Frasers Group Financial Services is committed to delivering a positive colleague experience. To excel, you need to embody our principles:
* Think without limits - Think fast, fearlessly, and lead your team
* Own it and back yourself - Take responsibility for the basics, your role, and results
* Be relevant - Stay relevant to our people, partners, and the planet
Job Description
Responsible for Digital Trading across your allocated fascia groups, reporting to the Group Head of Digital Trade. This role includes line management of Trading Managers or relevant team members across various brands. Versatility, adaptability, and multi-tasking are essential. You will oversee the commercial model and reporting to make strategic recommendations to boost digital sales and enhance on-site experience. Strong stakeholder management skills are crucial to ensure alignment of strategy across the business.
* Ensure the success and delivery of digital sales, including forecasting profit and revenue targets.
* Collaborate with the Group Head of Digital Trading to develop and implement a digital strategy aligned with brand and business objectives.
* Manage trading performance structures, including meetings and insight reports, working across departments to incorporate customer and market insights into forecasts and actions.
* Develop and execute data analysis plans to support growth using analytical tools.
* Present ideas and analysis to align business processes and projects.
* Lead and own the digital trading calendar, ensuring campaigns, promotions, and initiatives are executed to optimize the customer journey.
* Work with Digital Marketing to align product and trading strategies with digital marketing efforts across channels like SEO, PPC, Paid Social, Affiliates, and Loyalty.
* Optimize site navigation, customer journey, and product placement to improve conversion rates and KPIs.
* Collaborate with CRO and UX teams to influence development priorities.
Qualifications
* Strong leadership and people management skills.
* Clear objectives and achievable digital KPIs.
* Ability to build motivated, collaborative teams.
* Active contribution to digital strategy.
* Valid work rights for the EMEA region.
* Strong analytical and reporting skills, advanced Google Analytics and Excel proficiency.
* Experience with e-commerce platforms.
* Minimum 7 years in a similar eCommerce role within retail or consumer brands.
Additional Information
We offer a benefits package and a variety of employee perks:
Reward, Recognition, and Opportunities
Frasers Champion - Monthly peer-nominated recognition with rewards for embodying our values.
Fearless 1000 - A bonus scheme linked to our share price reaching £10 for 30+ days, with top performers receiving substantial bonuses.
Frasers Festival - A celebration event with brand showcases, guest speakers, entertainment, and fitness challenges.
CEO Sessions - Quarterly sessions with our CEO for employee engagement and Q&A.
Retail Reconnect - Store visits for Head Office employees to understand frontline operations and gather insights.
Employee Welfare
Frasers Fit - Free gym classes and discounted memberships promoting health and wellbeing.
Retail Trust - Free mental health support, helpline, counseling, and financial/legal assistance.
What’s next?
Our recruitment process includes application review, possible interviews, and assessments to evaluate fit with our culture and skills.
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