Overview
Join to apply for the Customer Consultant role at Skipton Building Society.
Hours The role will be for a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support operating hours in the branch.
Closing Date Mon, 15 Sept 2025
What Will You Be Doing As A Customer Service Consultant?
* Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is positive.
* Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
* Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
* Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
* Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
* Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
* You will have previous experience of interacting with customers. We’re happy to consider people from a variety of backgrounds, including those who have previously worked in banks or building societies, retail, hospitality, or health/care sectors, as long as you can demonstrate a passion for delivering exceptional service.
* The ability to work well alongside others with a ‘one-team’ mindset.
* The ability to react fast and work in an agile manner when the day gets busy, handling a wide variety of customers with excellent time management.
* The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
Dependent on skills and experience, the role of Customer Consultant pays from £23,600 to £27,950 per annum. The role is a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support operating hours in the branch.
* Annual discretionary bonus scheme: on average our Customer Service Consultants have received an on-target bonus of 8% dependent on personal and company performance.
* 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Generous employer matched pension contributions – up to 10% per annum.
* Health and wellbeing support through a benefits portal including an Employee Assistance Programme and online employee discounts.
* Three paid volunteering days per year for charitable activities.
* Colleague mortgage and savings accounts, plus various colleague discount schemes.
* A commitment to training and development.
* Private medical insurance for colleagues.
* Salary Sacrifice Scheme for hybrid/electric cars.
Note: This description reflects the information provided and omits unrelated postings or site navigation details.
#J-18808-Ljbffr