Call Centre Advisor N17 - North London - Onsite £25,000 - £30,000 Office Hours Mon to Friday If you're energised by fashion, obsessed with great customer experiences, and excited by the fast pace of digital retail, this role will feel like home. We are recruiting a Call Centre Advisor for a growing online fashion brand with a community-first mindset, and we're looking for someone who's ready to make an impact. About the Call Centre Advisor Role You'll play a key part in shaping how our customers experience the brand every day. Key Responsibilities of this Call Centre Advisor Provide outstanding customer service across email, live chat, and all social media channels Manage and grow our Trustpilot presence, encouraging genuine reviews and responding with honesty and clarity Communicate with customers in a way that reflects our community-first values Maintain and update our online product catalogue Create and optimise product listings, supporting promotions and website updatesWhat You'll Bring for this Call Centre Advisor role Experience in e-commerce or retail (fashion experience is a bonus) Strong organisational skills and a sharp eye for detail Ability to juggle tasks confidently and solve problems independently Excellent written and verbal communication A genuine passion for fashion and awareness of current trends A customer-first mindset with a focus on trust, transparency, a...