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Our client is a dynamic and forward-thinking organisation that specialises in digital transformation services, by helping clients transition from traditional paper-based processes to cutting-edge digital solutions is looking for a Team Manager to join their Sunderland office on a permanent basis.
As a Team Manager, you will be responsible for a team of 22–25 Agents to ensure safe working practices with the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
Hours: Variation of shift patterns between the hours of 5am-6pm Mon – Fri, 1 in 6 Saturdays.
Responsibilities:
* Work in accordance with defined Company Policies & Procedures and be aware of Health & Safety responsibilities to themselves and to others.
* Manage, lead and engage with the team that supports their achievement of individual and their team key performance indicators.
* Motivate, guide, and recognise the team to exceed KPIs and create a positive culture where the team feel supported, coached and when needed appropriately performance managed.
* Hold constructive one-to-ones and appraisals with the agreed activity that optimises both individual and team performance.
* Structure and execute development plans that support personal growth and feed into the site succession plan.
Required experience:
* Compliance with Data Protection and GDPR.
* Managing and motivating a team to achieve required targets.
* Good working knowledge of Microsoft products.
* People management and development.
* Able to analyse information and report upon its content.
* Demonstrates previous levels of accountability and reliability.
* Promotes a positive working environment and can resolve conflict.
* Strong demonstrable leadership skills.
* Excellent communication, written skills, and attention to detail.
This is a full-time site-based role, working on a variation of shift patterns between the hours of 5am-6pm Monday-Friday, and working 1 in 6 Saturdays. Please only apply if you have the right to work in the UK and within a commutable distance of the site location.
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