We are currently recruiting on behalf of our client, a reputable multi-franchise approved car dealership located in Bristol, for the position of a Service Advisor. This is an excellent opportunity for experienced motor trade professionals seeking a role with competitive salary, rewarding bonus potential, and career progression within a well-established dealership group.
Benefits:
Competitive starting salary from £29,741 per annum, negotiable depending on experience
Additional annual bonus potential exceeding £7,500, with some Service Advisors earning over £12,000
Overtime paid at time and a half rate
22 days annual leave plus bank holidays
Workplace pension scheme
Opportunities for long-term career development within a prominent dealership group throughout South West England and South Wales
Various additional company benefits, to be discussed upon application
Standard working hours: Monday to Friday, 8:00am-6:00pm; 1 in 3 Saturdays, 8:30am-2:00pm, paid as overtimeDuties of a Service Advisor :
Greet customers professionally in the Service Department and book their vehicles in for repair or maintenance work
Act as a primary point of contact for customers, providing excellent customer service and advice regarding vehicle repairs and services
Liaise extensively with the workshop team to chase work in progress and ensure timely updates for customers
Upsell additional products and services where appropriate to maximise workshop opportunities
Take payments for completed work and handle customer transactions efficiently
Maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business
Assist with warranty authorisations and liaise with manufacturers regarding warranty repairs (knowledge of warranty procedures advantageous)
Ensure all customer interactions are documented accurately, adhering to company standards and processesRequirements of a Service Advisor :
Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly advantageous
Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
Organisational skills with the ability to manage multiple customer accounts efficiently
IT literacy, with prior experience using systems such as Pinewood Pinnacle preferred
Basic mechanical understanding of vehicles and the ability to discuss technical issues confidently
A proactive attitude with a focus on delivering excellent customer service
Knowledge of warranty procedures is desirable but not essential
A customer service-oriented mindset with the ability to influence and advise customers effectivelyContact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and South Gloucestershire, today to discover more about this fantastic Service Advisor opportunity.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today