Job Description
Role Overview
The Deputy Manager at a care home plays a pivotal role in supporting the Registered Manager to ensure the delivery of high-quality care and compliance with all regulatory requirements. This role combines leadership, operational management, and direct care responsibilities to maintain a safe, caring, and supportive environment for residents and staff.
Key Responsibilities1. Leadership and Management
* Act as the second-in-command to the Registered Manager, assuming full managerial responsibilities in their absence.
* Lead and motivate the care team to deliver exceptional care aligned with the care home’s values and policies.
* Foster a culture of continuous improvement, teamwork, and open communication among staff.
* Participate in recruitment, onboarding, training, and appraisal of staff members.
2. Care Delivery and Resident Support
* Oversee the planning, implementation, and monitoring of personalised care plans to ensure residents' needs and preferences are met.
* Conduct assessments for new and existing residents to maintain accurate and up-to-date records.
* Provide hands-on care and support to residents as needed, promoting dignity, independence, and wellbeing.
* Engage with residents and families to address concerns, feedback, and ensure satisfaction with care services.
3. Compliance and Quality Assurance
* Ensure the care home complies with all relevant regulations, including CQC (Care Quality Commission) standards.
* Conduct regular audits, risk assessments, and health and safety checks to maintain a safe environment.
* Assist in preparing for inspections, ensuring all records and policies are complete and up-to-date.
* Monitor and address incidents, complaints, and safeguarding concerns promptly and effectively.
4. Operational Management
* Support the Registered Manager with rota planning, resource allocation, and maintaining staffing levels.
* Oversee medication management, ensuring policies and procedures are followed.
* Assist in managing the care home’s budget, including cost-effective procurement of supplies.
* Participate in strategic planning and contribute to achieving the care home’s business objectives.
5. Professional Development and Training
* Stay informed of best practices, industry developments, and regulatory changes.
* Provide mentoring and coaching to staff, promoting professional growth and skill development.
* Deliver or coordinate training sessions to ensure staff maintain required competencies.
Skills and QualificationsEssential:
* Experience in a leadership or supervisory role within a care setting.
* Relevant health and social care qualification (e.g., Level 3 or 5 NVQ in Health and Social Care).
* Strong understanding of CQC standards and compliance requirements.
* Excellent communication, organisational, and interpersonal skills.
* Ability to manage priorities, delegate tasks, and resolve conflicts effectively.
Desirable:
* Additional qualifications or certifications in dementia care, palliative care, or safeguarding.
* Proficiency in using care management software or systems.
Personal Attributes
* Compassionate and empathetic approach to working with residents and families.
* Proactive problem solver with strong decision-making abilities.
* Commitment to maintaining confidentiality and professionalism.
* Resilient, adaptable, and capable of working under pressure.
Working Hours and Conditions
* Full-time role with flexibility to work evenings, weekends, and on-call as required.
* Some administrative work combined with direct care responsibilities.
* An environment requiring emotional resilience and a focus on well-being.