We're a SaaS company with an AI driven telematics solution that uses a scalable cloud ecosystem and connects data from sensors, cameras, mobile and third-party applications into real-time insights that enable companies to monitor, measure and improve operational costs and efficiencies. We currently track more than 500,000 vehicles owned by over 40,000 organisations on six continents, making it one of the world's largest fleet management software solutions providers. You'll be joining our UK Customer Success (CSS) team, which is responsible for delivering value and excellent customer experience to our clients located across the UK and Europe. The role is based at our Teletrac Navman office in Knowlhill so you should live within a sensible commuting distance of Milton Keynes; The hours are Monday to Friday, 09:00 - 17:30. We offer hybrid working, mandatory days in the office are: Tuesday, Wednesday and Thursday At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that. What you'll be doing: On a day-to-day basis you will manage client engagement and work in tight partnership with Sales, Account Managers, Training, Finance and external customers to do the following: Drive successful product adoption and Return on Investment (ROI), through hosting quarterly business reviews, identifying objectives and setting outcomes and measurable achievements with the client. Build strong relationships across the customers organization and work cross-functionally within Teletrac Navman to identify opportunities and risks, and present recommendations & solutions for contract renewals. Facilitate conversations with customers through a variety of methods, including regular phone calls, video calls and sales-led discovery calls, to ensure the client is on track to see maximal value from the Teletrac Navman product portfolio. Take ownership for outcomes including risk management and mitigation, client's value realisation, and customer & Teletrac Navman's mutual success Consistently meet individual and department KPI's You will be living within an achievable daily commuting distance of Milton Keynes and have full rights to work without the requirement of visa sponsorship now or in the future. We are looking for someone who can demonstrate: Excellent and proven B2B SaaS customer service/management skills Customer-focus with the ability to deal with complex customer situations whilst identifying solutions to resolve problems quickly Ability to use good judgment and achieve value-adding solutions when tasked with overcoming issues Proactive management of customer accounts using high-level telephone interactions and techniques Proficient in objection handling, uncovering pain points, and seeking new opportunities Ability to be agile, self-motivating and proven desire to gain knowledge and develop within the business What would be highly desirable: Experience in working with Salesforce /SAP/ChurnZero An interest in GPS/GSM technology Background in business systems Educated to degree level If?YOU?are an experienced Customer Account / Experience / Relations agent, skilled in building relationships and resolving customer issues, and passionate about delivering great service, we want to hear from you! WHAT'S IN IT FOR YOU? Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence. Variety of medical, dental, and vision plans and other wellness initiatives 23 days annual leave increasing to 25 days Company pension contribution at 6%, life insurance at 4 x annual salary Learning & Growth: Full access to LinkedIn Learning, product training, with ongoing development opportunities Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, financial and legal concerns, and more Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available Community Impact: Charitable fundraising activities and a paid day for volunteering SOUNDS GOOD? Embrace Your Potential - find work that works for you. We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation. Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed. All applicants for this position must be authorized to live and work full-time in the UK. \LI-DL1 LI-Hybrid WHO IS TELETRAC NAVMAN Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com .?? Teletrac Navman is a Vontier company. WHO IS VONTIER Vontier?(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,?automation?and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's power the way the world moves The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.