Join our team at M&S as a Customer Assistant in our Clothing & Home section. You'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
As a brand ambassador, you'll recommend our newest fashion items and ensure our customers feel valued every time they shop with us. You'll need to be digitally confident, utilising tools like the Sparks App and in-store devices to enhance the customer experience.
Your role will focus on efficiency and effectiveness, ensuring customers don't wait and have a great shopping experience. Being a team player and flexible to work across various store areas are essential.
Purpose
To deliver a great shopping experience, putting customers before tasks and promoting our products. You will be the voice of our customers, helping us improve continually.
Key Accountabilities
1. Serve customers efficiently on the shop floor and at service points.
2. Keep the store clean, tidy, and stocked.
3. Monitor and deliver on sales targets, promotions, and selling opportunities.
4. Engage proactively with customers, understand their needs, and make recommendations.
5. Build product knowledge to sell and recommend effectively.
6. Utilise digital tools and communication channels to serve customers.
Key Capabilities
1. High levels of customer service.
2. Attention to detail and commitment to quality work.
3. Open to feedback and self-improvement.
4. Efficient workload management.
5. Strong communication skills.
6. Adaptability to change.
7. Ability to build positive relationships.
8. Good digital capability.
Everyone's Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We offer flexible working and are happy to accommodate reasonable adjustments in our recruitment process.
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