OneAPPS Consulting (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role Overview
The Infrastructure Service Manager (ISM) is responsible for managing and maintaining hardware, the ISM ensures efficient break/fix support, asset management, and IT room organisation, working closely with the broader IT team.
Key Responsibilities
* Lead and supervise the infrastructure support team, ensuring high-quality service and escalation management.
* Provide rapid desk-side hardware break/fix support for desktop, laptop, and peripheral devices.
* Oversee asset management, inventory control, and hardware lifecycle tracking.
* Maintain build room and IT room standards, including daily housekeeping.
* Monitor and manage service ticket queues, prioritising requests for timely completion.
* Daily ready for business monitoring and management for all desks and meeting rooms
* Ensure meeting rooms are ready for business checks and events.
* Support IMAC activities (internal moves, adds, changes) and business moves, taking part in early-stage planning.
* Coordinate shift rota and ad hoc weekend support as needed.
* Assist with hardware decommissioning, event setup, comms room patching, and work-from-home hardware requests.
* Manage client expectations and adhere to cost control guidelines.
Requirements
* Hands-on hardware experience and knowledge of asset management.
* Team leadership and shift management skills.
* Strong organisational and communication abilities.
Working Conditions
* Full-time, in-office role, Monday–Friday, with occasional weekend work.
* Direct supervision of two junior team members; collaboration with IT teams.
If this role sounds like you, we invite you to apply. Thanks.
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