Overview
As a Senior Consultant (Specialist), you will play a pivotal role in guiding global organizations through the adoption and optimization of Shared Services models, with a strong emphasis on ERP platform implementation and AI-driven process transformation. You will work closely with clients to assess current capabilities, design future-state operating models, and deliver scalable, intelligent solutions that drive operational excellence across finance, HR, supply chain, and other enterprise functions.
Responsibilities
* Operating Model Design and Implementation: Develop future-state global Shared Services models, including governance, service delivery frameworks, and performance metrics.
* ERP Implementation Support: Lead or support ERP platform selection, design, readiness, adoption and post-go-live optimization (e.g., SAP, Oracle, Workday).
* AI Enablement: Identify opportunities for AI integration and exploitation (e.g., generative AI, intelligent automation) within Shared Services and ERP workflows.
* Process Assessment & Optimization: Conduct process diagnostics and redesign initiatives to improve efficiency, compliance, and user experience alongside AI enablement activity.
* Thought Leadership & Innovation: Contribute to internal knowledge development, white papers, and client presentations on emerging trends in ERP and AI.
* Business Development: Lead/contribute to proposals, RFPs, bids, proposition development, client pitch contribution, and client hosting at events.
* Internal Contribution: Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
* Learning & Development: Training to support career development and skills demand within the company, certifications, etc.
Role and Environment
You will be part of the Employee Experience & HR team, collaborating with diverse professionals passionate about HR, technology, Employee Experience, AI, and delivering exceptional solutions to diverse clients. The team values creativity and innovation, pushing the boundaries of what's possible.
* GBS Operating Model and Process Redesign: Experience implementing GBS Target Operating Models and organisation design infused with Agentic and Generative AI; ability to analyse and optimize end-to-end business processes using tools like Visio, Signavio, or Celonis.
* ERP Expertise, with AI & Automation Awareness: Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services; familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations.
* Project Delivery, Change Management and Data Literacy: Experience in Agile or Waterfall methodologies, with proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in driving adoption across diverse teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau).
* Global Mindset and Continuous Learning: Experience working across cultures and geographies, with an understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Currently working in consulting, and/or in Shared Services industry but having a consulting background.
* Proven ability to be successful in a matrixed organization, and to enlist support and commitment from peers in selling and delivering consulting solutions.
* Experience of proposition building and delivery.
About Capgemini Invent
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next-generation Shared Services, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human-centric solutions for the workforce of tomorrow. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
At Capgemini we don't just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to support work-life balance, embed hybrid working, and offer flexible working arrangements. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us; we have trained Mental Health Champions and wellbeing apps like Thrive and Peppy. CSR initiatives focus on using tech for positive social impact and reducing our carbon footprint. We were named one of the world\'s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you join a team that does the right thing. Roles may be based in London, Manchester, or Glasgow with flexible assignment locations and potential time away from home. We offer a remuneration package with flexible benefits and a variable element based on grade and performance.
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