Supporter Relations Executive (12 Month FTC)
Vacancy Type: Fixed Term/Full Time. Location: Godmanchester – Kings Bush Farm/Home based- Hybrid. Application Deadline: Thursday, June 18, 2026. Job Profile: Job Profile document.
Job Summary
Our vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.
Woodgreen is looking to appoint a full‑time Supporter Relations Executive on a 12 month fixed term contract to cover a period of maternity leave. In this role you will help to grow engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK. Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post. The successful candidate will also look after the administration and processing of donations and will be responsible for maintaining accurate database records and providing personalized communications.
Responsibilities
* Maintain the fundraising database and other CRM platforms, ensuring supporter details are complete, accurate and up to date to comply with GDPR regulations.
* Administer the Gift Aid Programme, ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and comply with HMRC rules and regulations.
* Work collaboratively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
* Process and fulfil supporter requests for fundraising materials such as Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements.
Qualifications
* Significant administration and data entry experience.
* Significant customer service experience in a multi‑channel environment.
* Significant working experience with a Customer Relationship Management (CRM) Database.
* Demonstrable experience of effective communication at all levels across an organisation.
* Detailed understanding of Data Protection principles and legislation.
* Ability to multi‑task, prioritise and manage workload to meet deadlines.
* Confidence to use your own initiative when dealing with customer enquiries or complaints.
Working hours and location
This is a full‑time hybrid position working 37.5 hours per week. It is expected that the successful candidate will spend approximately two to three days per week at our Godmanchester site.
Salary and benefits
The starting salary for this position is £27,300 – £29,426 per annum depending on experience.
* 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years.
* Up to 8% employer pension contributions.
* Support towards healthcare costs (cash plan).
* Employee wellbeing package including free access to Headspace.
* Life assurance (4x salary).
* Enhanced parental leave (subject to qualifying period).
* Benefits hub – exclusive discounts on popular brands.
* 25% discount in our charity shops.
Eligibility
Applicants must have existing Right to Work in the UK. Visa sponsorship is not available.
Accessibility and early application
Woodgreen is committed to making its recruitment processes accessible to all and is flexible in the ways it gives and receives information. Applicants who would like to apply using a different format should contact the Recruitment Team and reasonable adjustments will be put in place. Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Safeguarding
Woodgreen is committed to safeguarding children and adults at risk and to protect anyone that comes into contact with us from harm. All employees and volunteers are expected to share this commitment.
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