Service Administrator, Coventry
Salary – £25,000 pro-rated
Maternity Contract – Minimum 6 months
Job Description
* Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
* Receive customer requests and prepare documents related to processing returns, servicing and exchanges
* Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
* Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
* Schedule Field Service repair calls and co-ordination of Field Service Engineers
* Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
* Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
* Maintaining CRM system
* Managing and directing telephone enquiries to the correct staff resource
* Assisting with the preparation of business Key Performance Indicators (KPI)
* Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
* Organisation of refreshments and catering requirements for meetings
* Help coordinate Exhibitions, Shows or Events – attendance when necessary
* Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team
Skills required:
* Strong communication skills in spoken and written English
* Clear and concise numeracy skills
* Experience in a sales office or administrative workplace
* Intermediate skills with MS office and Excel
* Experience with ERP/CRM systems would be advantageous
* Ability to work collaboratively to achieve defined business outcomes
* NVQ Level 3/4 in Business Administration or similar would be advantageous
* Ideally (though not essential) from a manufacturing or technical background
* Good PC and organisational skills