Operations Controller | Out of Hours | Permanent
Salary: £26,231.83 plus bank holidays
Location: Letchworth
Hours: Saturday & Sunday shifts between 07:00 and 20:00, including all bank holidays
Benefits and perks:
* Impressive holiday allowance that increases with your years of service
* Additional day off for your birthday
* Death in Service allowance
* Enhanced Maternity and Paternity leave
* Complimentary day of annual leave for family milestones
* Access to a health and wellness program
* Discounts and rewards through 'Medicash Perks at Work'
* Ride to work scheme
* Interest-free season ticket loans (after one year of service)
CitySprint aims to be the UK's leading courier services provider, currently dominating the same-day service market. We invest in our people, services, and customer experience to be more intuitive, capable, and responsive.
We are seeking a dedicated Operations Controller to join our Out of Hours team to manage courier resources, ensure adherence to SLAs and safety standards, and support the Senior Controller in creating a KPI-driven environment.
Main responsibilities include:
* Managing bookings and resource allocation according to SLAs and network rules
* Communicating courteously with couriers and customers
* Resolving queries effectively
* Optimizing courier resources across the network
* Supporting courier onboarding and compliance
* Monitoring courier performance and addressing issues
* Maintaining paperwork and systems accurately
* Supporting site safety and housekeeping
Ideal candidate qualities:
* Ability to reprioritize tasks in a dynamic environment
* Understanding of business patterns and peak period planning
* Experience in operations or customer service
* Familiarity with systems like CityTrak and X-Despatch
* Basic Microsoft Office skills
* Knowledge of KPIs and how to influence them positively
* Strong customer orientation and relationship-building skills
The successful candidate will undergo a DBS check. Conditional offers are subject to clearance.
If you are interested in this Operations Controller role, we look forward to hearing from you!
We are not seeking agency assistance for this vacancy.
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