Office facilities manager

Job Description

DUSK – Office Facilities Manager

Location : Head Office, Leeds.

About Us:

Since we were founded in 2016, DUSK has been bringing adorable luxury homeware to the UK, making beautifully curated homeware accessible to all through offering the best prices, quality, and service.

We are a rapidly growing, fast-paced business, and pride ourselves on offering our customers the highest standard of products and service. In the year to March 2026, we delivered revenue of £195 million, a 28% increase on the previous year.

About the role:

The Office Manager keeps the day to day running of our Head Office smooth, efficient and professional. You are a central point of contact for employees, visitors, suppliers and facilities partners – the person who makes sure the workplace is safe, well maintained and organised.

Day to day, you will oversee general office operations, coordinate facilities, manage supplies, support employees with workplace queries and help maintain a productive and welcoming environment for everyone who works in or visits the building.

Responsibilities:

Office Administration

• Act as first point of contact for general queries
• Maintain office policies and guidelines
• Support diary and room bookings
• Assist onboarding new starters
• Manage stock and ordering of office supplies, stationary, kitchen items and run the weekly food shop
• Monitor inventory and reorder before shortages
• Maintain tidy kitchens, meeting rooms and communal spaces

Facilities Management

• Act as the main contact for building management, contractors and suppliers
• Report, track and resolve facilities issues – such as faulty equipment, furniture repairs etc
• Coordinate maintenance visits and uphold office standards
• Manage building access including ordering and maintaining access fobs
• Keep accurate records of on-site visitors, coordinate visitor access – following security procedures
• Support workplace health and safety to ensure office compliance
• Help plan and coordinate fire evacuation procedures, drills and emergency information
• Support with risk assessments and stay well informed across procedures

Front of House

• Welcome visitors, clients and suppliers warmly and professionally
• Manage arrivals and meeting room arrangements – ensure spaces are presentable
• Manage incoming deliveries
• Identify opportunities to improve office processes

Supplier and Contractor Management

• Build and maintain effective relationships with office suppliers, service providers and facilities partners
• Manage communications, deliveries and service requests and review supplier performance, escalated issues when needed

About You:

Skills and Experience

• Previous experience in office management, facilities administration or a similar role
• Strong organisation skills
• Excellent communication and interpersonal skills
• Able to build positive relationships with employees, suppliers and external partners
• Proactive approach and a strong attention to detail
• Able to resolve issues calmly and efficiently
• Comfortable managing practical workplace tasks and coordinating contractors
• Good working knowledge of Microsoft Office, Google workspace and office systems

The Benefits:

• 25 Days holiday plus bank holidays
• Hybrid working offered (Monday, Tuesday and Thursday)
• Company pension
• Bonus Scheme
• Staff discounts